Disclosure Statement

LICENSING INFORMATION

Protect KiwiSaver Limited, FSP number 1012791, holds a licence issued by the Financial
Markets Authority to provide financial advice. Protect KiwiSaver Limited (FSP number
1012791) is authorised by that licence to provide advice.

CONTACT DETAILS

Protect KiwiSaver Limited
General Manager
Contact Name: Adam Kabel
Phone: 020 4059 0146
Email: adam@pik.co.nz
Address: 44 McCandlish Rd, RD 10, Hamilton 3290

NATURE AND SCOPE OF ADVICE

We provide advice in relation to products offered by the following companies:

KiwiSaver

Fisher Funds, NZ Funds, Generate, and Booster

Your financial adviser will confirm which product providers they are accredited with; this
will be detailed within the Client Agreement between the client(s) and adviser or
disclosed during the process of giving the required service and advice.

CONFLICTS OF INTEREST

For KiwiSaver, Protect KiwiSaver Limited and the financial adviser receive a referral fee
and commissions from the KiwiSaver providers whose products we can recommend. If
you decide to use a KiwiSaver provider through us, the provider will pay a commission to
Protect KiwiSaver Limited and/or the adviser. The amount of the commission is based
on factors including the balance of your KiwiSaver account; specific commissions will
be advised to you at the time Protect KiwiSaver Limited manages your account.

From time to time, product providers may also reward us for the overall business we
provide to them. They may give us tickets to sports events, hampers, conferences and
professional development events or other incentives.

To ensure that our financial advisers prioritise the client’s interests above their own and
to manage the potential conflicts of interest as disclosed above, all Protect KiwiSaver
Limited advisers follow an advice process that ensures personalised recommendations
are made on the basis of the client’s goals and circumstances, as advised by the client.
Protect KiwiSaver Limited financial advisers complete regular training, including how to
manage conflicts of interest. Each adviser has a regular compliance review of their
advice process and our compliance programme is reviewed annually by our external
compliance adviser.

Protect KiwiSaver Limited is not authorised to give general insurance advice, but if we do
refer any client to a general insurance broker (e.g. house, contents, vehicles, pet, travel
and business-related insurance), Protect KiwiSaver Limited may receive a referral
commission of up to 30% of the commission paid to the general insurance broker.

DISPUTES AND COMPLAINTS

If you are not satisfied with our financial advice service, you can make a complaint by
emailing hello@pik.co.nz or by calling 020 4059 0146. You can also write to us at 44
McCandlish Rd, R D 10 Hamilton 3290. When we receive a complaint, we will consider it
using our internal complaints process:

  • We will consider your complaint and let you know how we intend to resolve it.
  • We may need to contact you to get further information about your complaint.
  • We aim to resolve complaints within 10 working days of receiving them. If
    we can’t, we will contact you within that time to let you know we need more time
    to consider your complaint.
  • We will contact you by phone or email to let you know whether we can resolve
    your complaint and how we propose to do so.

If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do
so, you can contact the Insurance and Financial Services Ombudsman. IFSO provides a
free, independent dispute resolution service that may help investigate or resolve your
complaint, if we haven’t been able to resolve your complaint to your satisfaction. You
can contact IFSO by email on info@ifso.nz, by phone on 0800 888 202 or by post at P O
Box- 845, Wellington 6143

DUTIES INFORMATION

Protect KiwiSaver Limited, and anyone who gives financial advice on our behalf, has
duties under the Financial Markets Conduct Act 2013 relating to the way that we give
advice. We are required to:

  • give priority to your interests by taking all reasonable steps to make sure
  • our advice isn’t materially influenced by our own interests (431k)
  • exercise care, diligence, and skill in providing you with advice (431l)
  • meet standards of competence, knowledge and skill set by the Code of
    Professional Conduct for Financial Advice Services (these are designed to make
    sure that we have the expertise needed to provide you with advice) (431i)
  • meet standards of ethical behaviour, conduct and client care set by the Code of
    Professional Conduct for Financial Advice Services (these are designed to make
    sure we treat you as we should and give you suitable advice).

This is only a summary of the duties that we have. More information is available by
contacting us, or by visiting the Financial Markets Authority website
at https://www.fma.govt.nz

REFERRALS

We can also provide referrals, for which we may receive a commission or fee, to provide
Mortgage and Lending advice, Budgeting and Financial Mentoring, Accounting services
and Business coaching. Advice provided through such referrals by third parties are not
covered within our scope of advice.